FAQs
FAQ
Most frequent questions and answers
No. We don’t require a prescription from you. We strongly advise that you consult your doctor before ordering any prescription products though.
Once your package has left it’s country of origin and is in transit, there are no updates until it has reached the destination country.
This goes for all tracking numbers except those ending with “IN” which can’t be tracked at all once they have been put in the shipping container.
Please note that standard transit time is usually around 10-14 days.
Once the package has reached your country, the next step for it is to pass through the sorting facility and get scanned by your country’s postal service. This takes around 2-4 days.
If your package is inbound customs – there are no updates until it has been released by your country’s customs authorities.
Please note that the stated shipping time on this site is only an estimation and we can not be held responsible for delays in processing and shipping. We have no control over the postal system as well as customs and they both play a substantial role in how fast your packages are delivered.
Orders are usually delivered in 10-16 days but can sometimes take up to 28 days due to events beyond our control, such as customs and holidays.
We ship from several different shipping locations around the world. We always choose the best one for the customer’s shipping destination based on our long experience to make the parcel reach the customer as fast and secure as possible.
Here are some average delivery times.
| From | Avg.Delivery | Tracking | Dispatch time |
|---|---|---|---|
| India | 7-14 days | Yes | 1-3 days |
| Singapore | 7-20 days | Yes | 1-3 days |
| Phillipines | 7-14 days | Yes | 1-4 days |
| USA Domestic | 3-14 days | Yes | 1-10 days |
| Europe to Europe | 3-7 days | Yes | 1-3 days |
- For the more popular products, we ship US to the US, from our shipping locations within the USA, shipments normally take 5 days
- Deliveries to Europe normally are made from Germany, Greece, and the Netherlands. If you live in Germany, your order will be automatically shipped from Germany; if you live in another EU country, your order will be shipped from the Netherlands; both will receive tracking within 1-3 business days.
Sometimes we ship orders in separate packages and you should have received an order update where we informed you that “product one” has been shipped with tracking number “xxxxxxxxxx”. Check your e-mail inbox or your account with us and you’ll see that there is an additional order update for “product two”.
Your order might already have been shipped even though your order status hasn’t been updated. We sometimes get shipping confirmation late from our shipping department and we only update your order status once we have received shipping confirmation.
The postal service will leave a slip at your delivery address and you can pick up your order at the local post office or arrange for a re-delivery. If you haven’t been notified, you may ask the post office whether there is an item waiting for you. Orders returned or rejected will NOT be received by us! Do not return any medications, they will be lost and you will not receive a refund/reshipment.
Importation of prescription medication is legal in most countries provided the medication is for personal use and is not a controlled substance.
If you are in further doubt regarding the situation of importing prescription medications to your country, please check with your local customs office.
It depends on where you are and what you order. Your order will normally be shipped the next business day of receiving your payment but sometimes it can take longer for various reasons. As an approximate guide, 8 – 21 days will work for most countries including the USA. These are estimates only, we cannot be more specific as we do not have control over the efficiency of the postal service and customs.
If your order hasn’t arrived after 28 days, please contact us and we will investigate and track the shipment.
Here are som samples:
| From | Avg.Delivery | Tracking | Dispatch time |
|---|---|---|---|
| India | 7-14 days | Yes | 1-3 days |
| Singapore | 7-20 days | Yes | 1-3 days |
| Phillipines | 7-14 days | Yes | 1-4 days |
| USA Domestic | 3-14 days | Yes | 1-10 days |
| Europe to Europe | 3-7 days | Yes | 1-3 days |
Overnight delivery is unfortunately not possible. But for US Domestic orders, they will arrive in a couple of days.
Yes we do.
Please get back to us through the contact us page.
Under no circumstances don’t make a chargeback against your credit card without first contacting us. We can always sort out any problems.
For safety reasons, we’re unable to accept phone orders.
A generic drug is a drug which is manufactured by a company that is not the innovator. Because of this, other manufacturers are allowed to produce and sell the exact medication at a lower more competitive price. The generic drug is the exact same medication as the original brand name drug, simply made by another company. Due to strict regulations on the generic drug industry, these drugs must provide the same therapeutic effect as the brand name drug.
Absolutely! No payment details are processed by us and are not kept on our server. All account information submitted to us is safely isolated from unauthorized internet access and not kept on our side in any way.
No we do not accept returns of prescription medications.
If you are looking for any specific products that are not listed on our site, please get in touch with us, and we’ll check with our global pharma network.